Ordering

To place an order in support of a fundraiser, you will need either the direct link to the landing page of the fundraiser you wish to support, or the Group Code/Participant Code assigned to that fundraising group or participant. If you know the fundraiser’s Group Code/Participant Code, enter it on the Find A Fundraiser page or in the Group/Participant Code box on our home page to begin shopping. When you click a direct link to the fundraiser’s landing page, there is no need to enter a Group Code/Participant Code. If you have already added items to your cart from the "shop" section of our website, you will have the option to enter the Group Code or Participant Code at checkout to support a fundraiser or a participant. Please note, however, that there may be some items available for purchase in the "shop" section of our website that cannot be ordered in support of a fundraiser. It will be noted in the product description if an item cannot be ordered in support of a fundraiser.

You can also place an order without supporting a fundraiser. Visit the "shop" section of our website to see our current selection of retail items.

Three Rivers Wreath & Plant Company reserves the right to make minor adjustments to our product line, including substitutions to decorations (both natural and artificial), as needed to ensure the highest quality products. Availability is subject to change, especially later in the season, so place your order as early as possible for the best selection. If you see an item in a catalog that is not shown on the fundraiser’s landing page, that item is no longer available to order. Our shopping platform will not save unpurchased items in your shopping cart if you leave the site and return later.

You may not change or cancel an order within two business days prior to the first day of the shipping week. Due to high order volumes during the holidays, you may not change or cancel an order prior to the pick-up date. For in-stock retail products scheduled to ship within 1 to 2 business days, your order cannot be changed or cancelled after it has been placed.

Before submitting your order, double check all of the information you’ve entered on the checkout screen to ensure it is correct. We are not responsible for charges due to incorrect information you have supplied (an incorrect shipping address, for example). Do not use the auto-fill feature in your web browser, as it has been known to change information you may have already entered, or enter information in fields where it doesn’t belong.

Special offers, coupons or discounts cannot be used in conjunction with other offers. Limit one promotion per order.

Making A Payment

You may make purchases online using Visa, American Express, MasterCard, or Discover. If you need assistance, our office staff is available Monday through Friday, from 8:00 am to 4:00 pm Eastern Time. Please note that due to limited staff and high volume during the holidays, we do not take orders by phone unless there are extenuating circumstances.

We charge your credit card when your order is placed. This is done to ensure that the product(s) you’ve ordered will be reserved until delivery. We will use the billing information and credit card number you provided during the checkout process. Once you’ve clicked on “submit order”, our system will attempt to secure authorization on your credit card. If there is a problem securing this authorization, you’ll be notified and prompted to use another credit card or fix any incorrect information entered. Please be patient and wait for the confirmation screen to load after clicking the submit button; do not reload the page or press the submit button multiple times, or your order may go through twice. If you are unsure whether your order went through, please contact us.