Ordering

To place an order, you will need either the direct link to the landing page of the fundraiser you wish to support, or the Group Code assigned to that fundraising group. If you know the fundraiser’s Group Code, enter it on the Find Your Fundraiser page to begin shopping. When you click a direct link to the fundraiser’s landing page, there is no need to enter a Group Code.

Three Rivers Wreath & Plant Company reserves the right to make minor adjustments to our product line, including substitutions to decorations (both natural and artificial), as needed to ensure the highest quality products. Availability is subject to change, especially later in the season, so place your order as early as possible for the best selection. If you see an item in a catalog that is not shown on the fundraiser’s landing page, that item is no longer available to order. Our shopping platform will not save unpurchased items in your shopping cart if you leave the site and return later.

You may not edit or cancel an order within two business days prior to the first day of the shipping week. Due to high order volumes during the holidays, you may not edit or cancel an order prior to the pick-up date.

Before submitting your order, double check all of the information you’ve entered on the checkout screen to ensure it is correct. We are not responsible for charges due to incorrect information you have supplied (an incorrect shipping address, for example). Do not use the auto-fill feature in your web browser, as it has been known to change information you may have already entered, or enter information in fields where it doesn’t belong.

Special offers, coupons or discounts cannot be used in conjunction with other offers. Limit one promotion per order.

Making A Payment

You may make purchases online using Visa, American Express, MasterCard, or Discover. If you need assistance, our office staff is available Monday through Friday, from 8:00 am to 4:00 pm Eastern Time. Please note that due to limited staff and high volume during the holidays, we do not take orders by phone unless there are extenuating circumstances.

We charge your credit card when your order is placed. This is done to ensure that the product(s) you’ve ordered will be reserved until delivery. We will use the billing information and credit card number you provided during the checkout process. Once you’ve clicked on “submit order”, our system will attempt to secure authorization on your credit card. If there is a problem securing this authorization, you’ll be notified and prompted to use another credit card or fix any incorrect information entered. Please be patient and wait for the confirmation screen to load after clicking the submit button; do not reload the page or press the submit button multiple times, or your order may go through twice. If you are unsure whether your order went through, please contact us.